Question 1

How can I check my order status, delivery times, and tracking information?

Accepted Answer

You can find information about your order status, delivery times, and tracking information in your user profile. Additionally, you can use our chatbot for real-time updates and assistance. If you need further help, please contact our customer support team.

Question 2

What are the benefits of completing the survey?

Accepted Answer

Completing the survey helps us tailor the supplements and health recommendations to your specific needs, enhancing the effectiveness of your plan.

Question 3

How do I use the products in my plan?

Accepted Answer

Each product comes with specific usage instructions provided either on the label, inside the packaging, or both. Additionally, the email confirmation you receive when you order the box will include an explanation of how to use each product effectively.

Question 4

How do I change my order?

Accepted Answer

To change your order, please retake the survey or update your answers in your user profile before the specified date prior to the shipping date. This will allow us to create a different personalized plan based on your new answers. For detailed assistance, please contact our customer support team.

Question 5

What should I do if I receive the wrong item or my order is incomplete?

Accepted Answer

If you receive the wrong item or your order is incomplete, please contact our customer support team immediately. We will work to resolve the issue as quickly as possible.

Question 6

How do I reset my password?

Accepted Answer

To reset your password, click on the "Forgot Password" link on the login page and follow the instructions.

Frequently Read Articles

Browse All Categories